Bulk SMS Frequently Asked Questions (FAQ)

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You may only need to send little SMS, or you want to send bulk SMS, ediarosms allows you to send SMS to any country at the cheapest rates around, directly from the website; or you can integrate it directly to your Software,Website or Application via our simplified custom developer API.

Apart from offering cheapest bulk SMS credits, ediarosms is the perfect and most reliable choice either you want to send international SMS or you want to send local SMS with guaranteed and instant SMS delivery worldwide.

All you need to do is to just Buy cheap SMS Credits, and once your ediarosms account has been funded, then you can go ahead and send SMS to every countries of the world.

 

What does it take to start testing?
Just get in touch with us in whatever way suits you. You can sign up here, drop an email to support@ediarosms.com, contact us over the chat window or call (+234) 080-9502-9999. We’ll be in touch with you shortly and set up a test account for you. You’ll get free credits to test the service. Click here to signup and ​Get started!

 

Do you provide global SMS coverage?
We cover networks worldwide. In total we cover 226 countries and 700+ networks.

Sign up for a free trial to test delivery to your destination.

 

How many characters can I include in a One Page text message?
One page of SMS is equal to 160 characters of normal text. If your SMS goes beyond 160 characters, it becomes 2 pages. And subsequently 3 pages for more that 306 characters, and so on.

 

Do you deliver two or more paged SMS together as a single long message?
Yes, if your message is more than 160 characters it will be concatenated as a long SMS. Note that this feature to some degree depends on how the receiving phone responds to concatenated SMS.

 

Can I send SMS in Chinese,Japanese or Korean Language?

Yes all the languages are supported. However for those special languages, you will need to specify that the message encoding is unicode when sending the message (please note that unicode messages reduces the character limits to 72 characters per page)

 

Can I schedule SMS so that it sends automatically without logging in?
Yes, we have a well built SMS scheduler system that sends your SMS automatically once the time you set is reached. You can learn about how to send scheduled SMS text message here.

 

Can I upload all my contacts? Is my list secured?
Rather than adding contacts one by one you can import them in bulk from following file types: *.xls, *.xlsx, *.csv etc.  You can upload one by one or as a group. Then group them accordingly. Learn how to import contacts here.

 

Where is my data stored?
All information you provide to us is stored on our secure servers.

 

What is a flash message?

Flash SMS is the type of message that appears immediately on the recipient's screen regardless of what he/she is doing on the phone at the moment. It's the type of message that most network providers displays to you when you requested for some services e.g to check your account balance. Unlike the normal message, it does not get automatically saved into the recipient's inbox; although some phones may provide the recipient with an option to save the message or discard it after reading. Flash message costs the same SMS units on ediarosms as normal SMS.

It is mostly useful in emergency situations where you want the person who receives the SMS to read it just once and immediately. For example if there's a fire alert, or the need for confidentiality like one-time passwords (OTP), etc.

 

How do I change the name that my SMS comes from?

You can send SMS using your personal name, business name or company name as your Sender ID. The maximum length of a Sender ID is 11 characters. Sender ID might get filtered out by some network providers. Please test sender ID before using it. If you are sending in Bulk, you can test it by sending the message with the Sender ID to all your prefered network of your family, friends and colleagues and confirm if they get the message.

There are 2 options to edit the Sender name.

  1. Login to your account, click on your sender name on the top menu - Profile - Default Sender and update the detail to your prefered sender ID.
  2. Login to your account - SMS Sending - Send Message - on the page where you enter the detail, delete and replace sender name with your prefered sender ID.

 

Why do i need ediarosms?

Student groups / schools can easily communicate important information quickly as well as reminders, using communicate. Religious bodies can use ediarosms communicate more personally with its members and share spiritual thoughts daily Even if you want to just send a single SMS to your friend, ediarosms is still cheaper than your normal network charges.

Click here to learn more about how organisations are using ediarosms.com

 

Can I integrate your Bulk SMS Gateway into my solution, website, Software and mobile app?
With a basic knowledge of HTML forms and JSON, you can use our well documented API functions to programmatically send SMS, check balance, and get SMS status. We offer an option to integrate SMS gateway to your application. You can easily connect your SMS scripts such as ASP, Java, Ruby, PHP, Python, and Perl to with our Bulk SMS Gateway. To get more details please visit the API documentation page. 

If you don't know how to go about it, you can engage our sister company programmers via info@ediaro.com to get it integrated at a disounted rate.

 

How reliable is ediarosms API?

All the API functions of ediarosms.com are perfectly working. In fact, the ediarosms Widget is using the SMS Gateway API for operation. This ensures that the ediarosms API functions are 100% reliable at any time for all users. Click here for ediarosms developers integration API

 

I saw a negative account balance, what happened?

Because the exact cost/units of the SMS couldn't be determined before the message was sent, the lowest charge to the SMS prefix per SMS page will be assumed. After few seconds, the real network/units will be determined; and if more units were spent, the excess will be deducted as well. But if your balance was already empty at that point, it will reflect a negative.

 

How quickly are messages delivered? 
We can guarantee that text messages are sent off instantly, within seconds, once we receive a request from you. Messages are normally delivered within a few seconds as well, as long as the recipient’s phone is in the coverage area. We cannot guarantee the delivery time though, since it depends on network conditions, which are outside of our control.

 

What do different delivery statuses mean?
The delivery status of text messages can be always monitored in our Website and using API.

Please find below the delivery statuses that are available online with explanations:

Delivered – the text messages has been sent and the mobile operator confirmed the delivery.
Accepted – the text message has been sent, however the mobile operator has not delivered it yet. Most common reason: the mobile phone is switched off, is out of the coverage area, or the mobile provider is experiencing difficulties. Sometimes the final delivery notification may take up to 12 hours, depending on the mobile operator, which we do not control.
Failed – the text message has been sent but the mobile operator was unable to deliver it. Most common reason: the mobile phone is switched off, is out of the coverage area or the mobile provider is experiencing difficulties.
Rejected – the SMS was rejected by the mobile operator or ediarosms. Most common reasons: recipient has opted out from your list or the mobile number belongs to “Do not Disturb” registry.
If you use API, you can request SMS delivery notification via receive command or via callback URL. The API will respond with a single letter. Get more details here.

 

How can I make a payment?
In order to make the payment, please visit the Pricing page and follow the on-screen instructions. We offer a pay-as-you-go service and accept the following payment methods:

Click here to buy SMS credit and make payment>>

 

Why are you not accepting Debit/Credit Card (Visa and Mastercard) for payment globally?

SMS service is very volatile, you can buy sms-credits and use everything immediately, accepting credit-card payment globally will be a very high-risk that if a card is stolen and fraudulently used to buy sms; we may not be able to easily fight the chargeback easily.

Based International customers request and recommendtion, we start accepting payments other payment options such as Bitcoin, Perfectmoney, Western Union Money Transfer and Bank Transfer for payments worldwide.

 

What is Bitcoin?

Bitcoin is a distributed peer-to-peer network offering a payment system based on a completely digital currency. Bitcoin payments can be made easily from anywhere in the world, it offers reduced payment processing costs. Bitcoins can be transferred instantly and securely between any two people in the world.

We have teamed with ediaropay to handle the processing of ediarosms.com transactions on the bitcoin network. Founded in June of 2017, ediarosms is an international payment processor that allows you to securely buy, use, and accept bitcoin currency. Many other companies such as ediaro.com and ediarohost.com are already using ediaropay to accept bitcoin.

 

How do I get started with bitcoin?

To acquire bitcoin, you’ll need to create a bitcoin wallet on a site such as ediaropay or any site of your choice. This is the account from which you can send and receive bitcoin. Once you have a wallet, you can purchase bitcoin from ediaropay directly. Bitcoin can also be mined, though this requires high levels of processing power.

The process of buying SMS credit on ediarosms.com remains the same for bitcoin users as for everyone. Once your number of SMS credit you want to buy are made and you are ready to make a purchase, simply add the items to your cart and choose bitcoin as the payment method. You can send payment from your bitcoin wallet by using the generated bitcoin address, by scanning the QR code from your smartphone, or by using a ediaropay account.  You can learn more on how to make Payment with Bitcoin on ediarosms here.

 

I need an invoice to buy SMS from my organisation, how can i get one?

We can generate and forward invoices to your organisaton. To do this we will need you to email us the volume of SMS unit you need, preffered currency, organisation name, organisation address, who the invoice should be addressed to and receipient email address to support@ediarosms.com and our Finance and Account team will forward you the invoice.

 

I have paid, but not yet credited?

Normally, the account funding process has been made as automated as possible. E.g: If you use credit card/online payment method, your account will be credited automatically as you return from the payment gateway's website. For cash/bank deposit payment method, if you use your email address as depositor's name and exercise a little patience, your account will be credited once your payment has been received.

 

How secure is my Debit/Credit card information, if i use online payment method?

ediarosms will neither store, nor receive your Debit/Credit card information from you (the payment gateway does that themselves).   (E.G; If you're paying with your Verve, Mastercard or Visa card, you will only enter your card details when you get to payment page)

 

I do not understand your pricing?

The amount of SMS credits' (we also call it units) required for one SMS, depends on the destination network/country. Please have a look at our coverage list to see the units required for an SMS to each destination country/network here. Meanwhile, the price at which you get each unit, depends on the quantity you are buying at a time: i.e, the higher the quantity, the lower the price-per-unit. (As indicated on our pricing table)

 

How do you calculate SMS credit charged when I send messages?

When you send group SMS, your account balance is deducted in accordance with the: Text message length, Text message destination, Number of recipients

Two factors determines the actual cost of a bulk SMS.

Cost = Price per units X Units per SMS

 

When I make payment, how long does it take to get credited?

If you are making use of Debit/Credit Card (Naira: Verve, Mastercard & Visa), Perfectmoney and Bitcoin, your crediting is automated/instant.

However, if you are making use of Bank transfer/Deposit or Western Union Money Transfer, you will have to email your payment information to support@ediarosms.com and the transaction will be completed, immediately after confirming your payment in our account

Please Note that: payments made for SMS credits are non-refundable.

If your request is not captured above, you can email us via support@ediarosms.com or call (+234) 080-9502-9999.

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